General Troubleshooting
Requests will be handled as soon as possible. Working hours for the support staff are Monday-Friday 08:00-16:00, except holidays. Requests are usually handled by e-mail. A website (Request Tracker) where you can track the history and status of your request(s) will be available. The first time you report a problem to any of the above e-mail addresses, you will receive an e-mail with username and password to get access to RT.
For troubleshooting requests the more information you can provide us with, the easier it will be for us to fix the problem. The subject of the message should be descriptive to the problem and include information on:
- Name of the machine which machine the problem occurred at.
- Describe what went wrong, how it happened, and what was supposed to be the correct outcome of the action.
- If possible make a suggestion to why the error occured and share your views for a possible fix to the problem.
